Effective Date: May 13, 2026
This Privacy Policy describes how Frank Buys Houses (“Frank Buys Houses,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit frankbuyshouses.com, submit a form, call us, or receive text messages from us. By using our website or services, you agree to the practices described below.
Information We Collect
We collect information that you provide to us directly, as well as information collected automatically when you use our website.
Information You Provide
- Contact details — your name, phone number, email address, and mailing address.
- Property details — the address and condition of any property you ask us to evaluate, your reason for selling, your timeline, and any other details you choose to share.
- Communications — the content of messages, calls, and texts you exchange with us.
Information Collected Automatically
- Usage data — pages viewed, links clicked, referring site, approximate location (derived from IP), device type, and browser.
- Cookies and similar technologies — used to keep the site functioning, remember preferences, and measure marketing performance. You can disable cookies in your browser, though some features may stop working.
- Analytics and advertising tools — Google Analytics 4 and the Meta (Facebook) Pixel help us understand how visitors find and use the site.
- Call tracking — if you call a phone number displayed on this site, CallRail may record the call metadata (and, in some cases, the audio) so we can return your call and improve our service.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and prepare a cash offer on your property.
- Schedule property visits, calls, and follow-ups.
- Send transactional and customer-service text messages, emails, and calls related to your inquiry.
- Operate, maintain, and improve the website and our services.
- Comply with legal obligations and enforce our Terms and Conditions.
How We Share Your Information
We do not sell or rent your personal information, and we do not share lead data with third-party buyers or marketers.
We share information only with:
- Service providers that help us run our business — for example, our form processor (Formspree), call tracker (CallRail), analytics providers (Google, Meta), and the SMS aggregator and wireless carriers that deliver our text messages. These providers are contractually limited to using your data only to provide their service to us.
- Professional advisors such as attorneys, escrow officers, and title companies, when needed to close a transaction you have asked us to pursue.
- Government authorities or other parties when required by law, subpoena, or to protect our legal rights.
SMS / Text Messaging Consent — Important
If you opt in to text messages from Frank Buys Houses (for example, by checking a consent box on a form or texting us first), the following applies:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the information-sharing categories listed above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
The only exception is the subprocessors strictly required to deliver the messages themselves — for example, our SMS platform and the wireless carriers that transmit the messages. Your opt-in is never shared with marketers, lead buyers, or affiliates.
You can withdraw your consent at any time by replying STOP to any text message from us, or by contacting us at 209-395-1355. See our Terms and Conditions for the full description of our SMS program, including HELP and opt-out instructions.
Your Rights and Choices
You may, at any time:
- Ask what personal information we have about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete information we hold about you, subject to limited exceptions (for example, records we must keep for tax or legal purposes).
- Opt out of marketing emails by following the unsubscribe link, opt out of text messages by replying STOP, or ask us to stop calling you.
- If you are a California resident, exercise the additional rights granted by the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.
To exercise any of these rights, call us at 209-395-1355 or use the contact form.
Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect information from anyone under 18. Any user information submitted to us through a Facebook Lead Ad is governed by this Privacy Policy, and we specifically ensure that Facebook Lead Ads are not targeted to anyone below 18 years of age.
Security
We take reasonable precautions to protect your information, both online and offline.
When you submit sensitive information through the website, that information is transmitted over an encrypted (HTTPS) connection. You can verify this by looking for the lock icon in your browser’s address bar and the “https” prefix in the URL.
Within our organization, only people who need the information to do their job have access to personally identifiable information. The computers and servers on which we store personal data are kept in a secure environment. No method of transmission over the internet or electronic storage is completely secure, but we use industry-standard safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your data.
Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the privacy practices of any site we do not control. We encourage you to read the privacy policy of every site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. If a change is material, we will use reasonable efforts to notify you (for example, by posting a prominent notice on the site).
Contact Us
If you have any questions about this Privacy Policy or our information practices, contact us:
- Phone: 209-395-1355
- Mail: Frank Buys Houses, 5250 Claremont Avenue #100, Stockton, CA 95207
- Online: Contact form